1. Scope

These Billing Terms and Conditions govern all purchases made through our website, camerax.com. By placing an order, you agree to be bound by these terms.

2. Effective Date

These terms are effective as of August 15, 2025.

3. Payment Methods

• We accept all major credit cards and other forms of payment available on our website during the checkout process.
• All payments are processed through a secure third-party gateway and are not stored on our servers.

4. Order Processing and Authorization

• All orders are subject to payment authorization and verification.
• Order payments are validated and approved by a third-party security entity to prevent fraud.
• We will process your order within 1 to 2 business days after receiving approval from the payment validation entity.
• We reserve the right to decline any order for any reason.
• Orders are billed when their payment transactions are approved.

5. Store Locations and Order Fulfillment

• Our website displays the current availability of items at each location.
• You can choose which location you wish to purchase from, whether for shipping or for in-store pickup. Your order will be fulfilled from the inventory of the store you select.

6. Pricing and Availability

• All prices are listed in U.S. dollars.
• Prices are subject to change without notice.
• We do our best to ensure accurate pricing, but in the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

7. Invoices and Receipts

• A digital receipt is issued via email immediately after order processing/shipment.
• Customers can see current and past orders information and will be able to print invoices from their profile dashboard.

8. Sales Tax

• We charge sales tax on orders shipped within Texas and for in-store pickup orders as required by law.
• For all other states, sales tax is not collected by us. Customers are responsible for paying any applicable sales or use taxes for orders shipped outside of Texas.

9. Refunds and Billing Adjustments

• Refunds for returned items follow our Return Policy.
• Refunds will be processed within 5-7 business days of receiving the returned item.
• Online order refunds will be issued by the same method paid.

10. Order Cancellations

• You may cancel an order before it has been shipped.
• To request a cancellation, please contact us immediately with your order number.
• Shipping and handling fees are non-refundable.

11. Billing Disputes

• To dispute a charge, contact us at 210-349-4400 or through our online support chat within 30 days of the charge date.
• Provide order number, charge date, and reason for dispute.
• Disputed charges are reviewed, and customers are informed of resolution within 5–7 business days.

12. Late or Failed Payments

Applicable for financing or recurring payments:

• In case of failed card payments, customers will be notified and provided 1 hour to update payment details.
• After this time the order will be automatically cancelled, and any partial payment would be automatically refunded.

13. Financing Options

• Financing is offered for purchases from $50 to $20,000.
• Billing terms for financed orders are subject to terms from the financing provider.
• Visit our Financing Options page for more information about our providers.

14. Changes to Billing Terms

• We reserve the right to update these terms at any time.
• Updates will be effective 30 days after posting.

15. Liability

• The Camera Exchange is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise.
• Our sole responsibility is for the monetary value of the merchandise.

16. Contact Information

For billing questions or disputes, contact: The Camera Exchange Customer Service Phone: 210-349-4400 Mail: 6635 San Pedro Ave. San Antonio, TX 78216