Return Policy

Non-defective items can be returned within 10 days from the date of purchase with: original receipt, all packing materials, accessories, manuals, blank warranty card, in new condition, and original box
(15% restocking fee may apply).

Factory defective items must be exchanged within 14 days. After that, all defective items must be shipped to manufacturer for warranty repair. Damage/abuse not covered.

No returns or exchanges (unless factory defective) on film, chemistry, photo paper batteries, bulbs, printers, ink, gift card or Special Ordered items.

If package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All claims for damaged or missing items MUST be reported to the store within two (2) business days of receipt of merchandise. All packaging MUST be retained until the problem has been resolved. Carefully unpack and inspect all merchandise. Please DO NOT damage the manufacturer’s packaging. DO NOT fill out the manufacturer’s warranty cards until you are absolutely sure you want to keep your merchandise. We cannot accept merchandise for return with completed warranty cards of damaged or missing collateral material. Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc until you are completely sure you want to keep the equipment. Keep your Invoice with your important records. Read all instruction manuals BEFORE testing your equipment. The Camera Exchange will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility is for the monetary value of the merchandise.

Used equipment include a 30 day-from-time- of-purchase warranty. Used items returned within 14 days are eligible for refund or exchange, but subject to a restocking fee (unless defective). Defective returns will be inspected to ensure they meet our used warranty policy. Damage/abuse not covered.

All Refunds will be issued by the same method paid, less shipping & handling. (cash purchases over $50 will be paid by check).

To ship items back to us, you must submit a Return Request and wait for approval & directions prior to shipping your item back. Items returned to us without following this procedure may be returned to you. Product return shipping is the responsibility of the customer unless by our mistake. No C.O.D. freight can be accepted. Package your return inside another container with at least 2 inches of packing material on all sides. Do not deface the manufacturer’s original packaging. Package should include original receipt or, at the minimum, your invoice number and reason for return. We highly recommend you use a trackable shipping method with both insurance and required signature. We are not responsible for packages lost in transit on the way back to us.

 

Purchases being returned should be shipped to:

The Camera Exchange, Inc.
Attn: Online Sales
6635 San Pedro Ave.
San Antonio, TX 78216